Toronto Pearson Airport Voted #1 in North America

by Claude Dee Laguerre

Mar 10, 2019

Toronto Pearson International Airport (YYZ) was just voted the best customer service airport in North America and travelling around the world has never looked so good–

The busy North American flight hub that accommodates more than 40 millions passengers per year, has once again been voted number one. According to the award’s donor, the Airports Council International (ACI), who provides the recognition as a part of the organization’s annual Airport Service Quality Awards, the verdict is a direct result of passenger feedback surveys collected over time.

The Pearson Airport, which is operated by the Greater Toronto Airports Authority (GTAA) has now won the experience award for the second time in a row.

View this post on Instagram

A post shared by Toronto Pearson (@torontopearson) on

The award is showcasing all of Pearson’s efforts to prioritize a positive guest experience and take measurable steps to improve comfort and overall passenger satisfaction. Some of these improvements include, but are not limited to:

  • Improvements to airport ambience, including courteous and helpful staff and the opening of 27 new retail, food and beverage locations;
  • Moving passengers faster from curb to gate through new, faster CATSA Plus security screening lanes, the introduction of 400 new digital screens and enhanced ground transportation options; 
  • Creating a comfortable, clean environment through the revitalization of all 80 washrooms in Terminal 3; improving the cleanliness of terminals; and the introduction of therapy dogs, state-of-the-art Mamava® nursing pods, and Changing Places assisted changerooms; and,
  • Enhanced entertainment, including the free series of YYZ Live in-terminal musical performances and a 10x speed and capacity upgrade to Toronto Pearson’s free WiFi.

Howard Eng, the President and CEO of the Greater Toronto Airports Authority stated: “”We’re doubly pleased to be recognized as the most improved airport in this category, with improvements in nearly 90 per cent of the customer experience indicators measured. This demonstrates how our passengers can count on Pearson to deliver a great travel experience and get them to their destinations smoothly, reliably and comfortably.”

In celebration of this, the large airport will be offering roundtrip flights to Cancun for as low as $231, including taxes, throughout the month of March. Check out the deal here before it’s gone and enjoy Spring Break early, this year!

Do you agree with this rating?

For more information, visit Toronto Pearson on Twitter, Facebook or Instagram.